Return & Refund Policy
Return & Refund Policy
Shop with Confidence. We’re Here to Help.
At Yendoria, operated by Shanghai Paping Culture Media Co., Ltd., customer satisfaction is important to us.
We want every purchase to be a positive experience. If something does not meet your expectations, our return and refund policy is designed to provide clear guidance and a straightforward resolution process.
Please review the following terms before submitting a return or refund request.
01. Order Cancellation
We understand that plans can change.
You may request to cancel your order before it enters the processing or fulfillment stage.
If your cancellation request is approved, we will issue a full refund to your original payment method.
Please note:
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Cancellation requests should be submitted as soon as possible after placing an order.
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Once an order has entered fulfillment or shipping preparation, cancellation may no longer be available.
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Orders that have already been shipped generally cannot be canceled.
To request an order cancellation, please contact our customer support team:
Email: service@yendoria.com
Our team will review your request and confirm whether cancellation is possible.
02. Return Eligibility
Eligible products may be returned within 30 calendar days after delivery.
To qualify for a return, the product must:
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Be unused and in its original condition.
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Include its original packaging and accessories, where applicable.
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Be accompanied by proof of purchase or an order confirmation.
Products showing signs of use, damage caused after delivery, or missing original components may not qualify for a standard preference-based return, subject to applicable consumer protection laws.
Please contact our customer support team before sending any product back.
Returns sent without prior authorization may not be accepted.
03. How to Request a Return
We aim to make the return process as straightforward as possible.
To begin, contact our customer support team:
Email: service@yendoria.com
Please include the following information:
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Your order number.
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The product name.
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The reason for your return request.
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Clear photos or videos of the product, where applicable.
Once we receive your request, our team will review the details and provide the appropriate return instructions.
Please wait for our approval and instructions before shipping any item back.
04. Return Address
Please do not send returned products directly to our business registration address.
Our return handling arrangements may differ from our registered business location.
Once your return request has been reviewed and approved, our customer support team will provide the appropriate return address and detailed shipping instructions.
This helps ensure that your returned product can be properly identified and processed.
05. Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return.
Customer-Requested Returns
For preference-based returns, including:
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Ordering the wrong item.
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Changing your mind.
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Personal preference or other non-defect-related reasons.
Customers are responsible for the applicable return shipping costs.
Damaged, Defective, Incorrect, or Misdescribed Products
If your order arrives with a product that is:
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Damaged during delivery.
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Defective or faulty.
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Different from the item ordered.
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Significantly different from its product description.
Please contact us with relevant details and supporting photos or videos.
After reviewing your case, we will provide an appropriate solution, which may include a replacement, refund, or return assistance at no additional cost to you.
Nothing in this policy limits any mandatory rights you may have under applicable consumer protection laws.
06. Refund Processing
Once we receive and inspect an approved returned item, we will notify you of the refund decision.
If your refund is approved, it will be issued to your original payment method within:
5–10 business days after the returned item has been received and inspected.
Please keep in mind:
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Refunds are generally issued to the original payment method.
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Processing times may vary depending on your bank or payment provider.
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Your financial institution may require additional time before the refund appears in your account.
We will make reasonable efforts to keep you informed throughout the refund process.
07. Late or Missing Refunds
If you have not received your refund within the expected timeframe, we recommend taking the following steps:
Step 1 – Check Your Account
Review your bank account or payment account to confirm whether the refund has been posted.
Step 2 – Contact Your Payment Provider
Your bank or payment provider may require additional processing time.
Step 3 – Contact Our Support Team
If the refund is still missing, please contact us so we can help review its status.
Email: service@yendoria.com
Please include your order number and relevant refund information to help us assist you more efficiently.
08. Important Return Information
To help ensure a smooth return experience, please keep the following points in mind:
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Contact us before returning any product.
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Wait for return authorization and instructions.
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Use the return address provided by our customer support team.
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Retain your return shipping receipt and tracking information, where available.
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Provide accurate order details when submitting a request.
Return and refund requests will be reviewed individually and handled according to this policy and applicable consumer protection requirements.
09. Contact Information
If you have questions about cancellations, returns, refunds, or any other after-sales matter, please contact us.
Brand Name
Yendoria
Legal Company Name
Shanghai Paping Culture Media Co., Ltd.
Customer Support Email
Business Address
No. 66 Miaojing Road, Minhang District, Shanghai, P.R. China
Our customer support team will be happy to assist you.
Your Satisfaction Matters to Us.
At Yendoria, we believe that a reliable shopping experience continues beyond checkout.
Thank you for choosing Yendoria and giving us the opportunity to serve you.
YENDORIA
Thoughtful Choices. Everyday Confidence.
